Basketball South Australia (SA) is currently accepting applications to join our casual pool of SSO’s. 

About the role

As a Stadium Services Officer (SSO) at Basketball SA, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our basketball facilities. Joining our team in a casual capacity, you will be responsible for assisting patrons, maintaining venue cleanliness, and contributing to the overall experience for all visitors.

The Stadium Services Officer facilitates the smooth running of games to provide a safe, secure, and positive environment for all players, coaches, referees, spectators, and stakeholders. Stadium Service Officers are the face of Basketball SA within Basketball South Australia venues.

What you’ll be doing

• Greeting and assisting patrons with inquiries, directions, and any other customer service needs.
• Maintaining the cleanliness and presentation of our basketball venues, including courts, seating areas, and public spaces.
• Actively monitor games, including player, coach, and spectator behaviour. Be visible on the court and accessible to players, referees, coaches, team managers and spectators.
• Provide active support, communication, teamwork and leadership to the referee team and other stadium staff.
• Responsible for impartially resolving conflict and appropriately managing situations to encourage and uphold Basketball South Australia’s Codes of Behaviour.
• Collaborating with the broader Basketball SA team to create a positive, welcoming atmosphere and culture for all visitors.

What we’re looking for

• Excellent customer service skills and a friendly, approachable demeanour.
• Strong attention to detail and the ability to work efficiently and independently.
• Flexible and adaptable, with the ability to respond quickly to changing priorities.
• Ability to provide conflict resolution and de-escalate situations as required.
• High-character people who create great culture and encouragement to our sport.
• Confident communication and relationship-building skills.
• The ability to encourage, support and communicate with referees.
• Confident with iPad technology, apps and registrations.
• Flexibility working in multiple venues.
• Previous experience working with referees or in a sporting landscape is highly desirable.
• A passion for basketball and a desire to contribute to the growth and success of the sport in South Australia.

What we offer

• The opportunity to be part of a dynamic, passionate team dedicated to the sport of basketball.
• Competitive casual rates of pay and the flexibility to work around your other commitments.
• A fun, fast-paced work environment with the chance to be involved in a variety of events and activities.
• Ongoing training and development to support your growth and success in the role.

Qualifications needed / willing to obtain

• Working With Children Check
• First Aid Certificate

Other information

Basketball venues are located throughout the Adelaide Metropolitan area. Having a reliable mode of transport is highly desirable as this role will require you to travel between stadiums.

Venues

The current stadiums that we use are :

Marden | Mitchell Park | Morphett Vale | Noarlunga | Port Adelaide | Scotch College | Springbank | St Clair | St Francis | Starplex | The ARC | The Lights | State Basketball Centre

Flexibility to work at multiple stadiums is highly desirable.

Shift Times

Shifts will be rostered between the following hours:

Monday – Friday : 3.15pm – 10.45pm
Saturday : 8.00am – 12.45pm
Sunday : 5.45pm – 9.00pm

For more information and to apply: Send your resume through to contact@basketballsa.com.au